Question 1

How can I contact United Rentals customer support from abroad?

Accepted Answer

International callers can reach United Rentals by dialing their main office at +1-203-622-3131. For general customer care, you can also use the contact form on their website or access the live chat feature available 24/7.

Question 2

What should I do if my rental equipment breaks down?

Accepted Answer

If you experience an equipment breakdown, contact the 24/7 Customer Care team immediately at +1-844-873-4948 or reach out to your local branch. United Rentals provides onsite repair services and emergency response to minimize downtime.

Question 3

Can I cancel or modify my equipment reservation?

Accepted Answer

Yes, you can modify or cancel your reservation by contacting the branch where you placed the order or by calling the reservations line at +1-800-877-3687. It is recommended to provide notice as early as possible to avoid potential cancellation fees.

Question 4

Does United Rentals offer delivery and pickup services?

Accepted Answer

Yes, United Rentals offers delivery and pickup services directly to and from your job site. You can arrange these services when booking your rental online, through the UR Control platform, or by contacting your local branch.

Question 5

How do I report a billing issue or dispute a charge?

Accepted Answer

For billing inquiries or to dispute a charge, you can contact Account Services at +1-833-459-9575. You can also manage your invoices and review billing details online through your Total Control or UR Control account.

Question 6

What is the Rental Protection Plan (RPP)?

Accepted Answer

The Rental Protection Plan (RPP) is an optional coverage offered by United Rentals that reduces your out-of-pocket costs in the event of accidental damage or theft of rental equipment. You can add this protection when reserving your equipment.

Question 7

How can I manage my rental account online?

Accepted Answer

Customers can manage their accounts using the UR Control or Total Control online platforms. These free tools allow you to track equipment, request off-rent, manage deliveries, and optimize billing and invoicing from your desktop or mobile device.

Question 8

Can I rent equipment without a corporate credit account?

Accepted Answer

Yes, most United Rentals locations allow customers to rent equipment without a credit account by paying with cash or a major credit card. You will need to contact your local store for specific terms, conditions, and deposit requirements.

Question 9

How do I request equipment off-rent?

Accepted Answer

You can request equipment off-rent by logging into your UR Control or Total Control account, using the United Rentals mobile app, or by calling your local branch directly. This stops the billing cycle and signals that the equipment is ready for pickup.

Question 10

How can I call United Rentals customer service from another country?

Accepted Answer

If you need to call United Rentals from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Support
Main Office	+1 203 622 3131 Call now Mon-Fri 8am-5pm EST
Reservations	+1 800 877 3687 Call now 24/7

United Rentals Customer Service Phone Number & Contact Information

How to Contact United Rentals

United Rentals Customer Service Phone Numbers

United Rentals Customer Service FAQ