Question 1

How can I contact Big Lots customer service?

Accepted Answer

You can contact Big Lots customer service by calling +1-866-244-5687. Their customer care is available Monday to Friday from 8 AM to 10 PM ET, and Saturday and Sunday from 8 AM to 8 PM ET. You can also use the contact form on their official website for non-urgent inquiries or reach out via their social media channels.

Question 2

What is the Big Lots return policy?

Accepted Answer

Big Lots generally allows returns within 30 days of purchase. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. A receipt or proof of purchase is required.

Question 3

Can I return an item to Big Lots without a receipt?

Accepted Answer

Yes, you may still be able to return a product without a receipt. However, the refund will typically be issued in the form of a gift card, and the value may be 20% less than the current selling price. Big Lots reserves the right to decline returns without a receipt.

Question 4

How do I return an item purchased online?

Accepted Answer

Items purchased on the Big Lots website can generally be returned either in-store or by mail. For mail-in returns, you will need the receipt and packing slip, and instructions will be provided upon approval of your return request. Shipping costs for returns are typically non-refundable unless the item was defective or damaged.

Question 5

How are refunds issued for returns?

Accepted Answer

Refunds are typically issued to the original method of payment used for the purchase. If you return an item by mail, the cost of return shipping may be deducted from your refund. Shipping, delivery, and handling charges are generally non-refundable, except for damaged or defective merchandise.

Question 6

What should I do if my item is damaged or defective?

Accepted Answer

If you receive a defective or damaged item, Big Lots will typically replace it for the same item. In such cases, the company may cover the shipping and handling costs for the return. It's recommended to contact customer service for specific instructions.

Question 7

How can I check the balance of my Big Lots gift card?

Accepted Answer

You can check your Big Lots gift card balance online by visiting their gift card balance check page and entering the card number and PIN. Alternatively, you can call +1-888-892-3813 for automated balance inquiries.

Question 8

How do I get support for my Big Lots Credit Card?

Accepted Answer

For inquiries regarding your Big Lots Credit Card, you can contact Comenity Capital Bank, which issues the card, at +1-888-566-4353. TDD/TTY support is available at +1-888-819-1918. Customer Care hours are Monday to Saturday, 8 AM to 9 PM EST.

Question 9

What is the return policy for furniture purchased at Big Lots?

Accepted Answer

Big Lots' furniture return policy generally aligns with the standard 30-day return window, requiring the original receipt and the item to be in its original condition with all packaging and accessories. Returns are subject to manager's discretion, and for defective furniture, an exchange may be possible under warranty.

Question 10

How can I call Big Lots customer service from another country?

Accepted Answer

If you need to call Big Lots from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Big Lots Credit Card Customer Care
Credit Card Support	+1 888 566 4353 Call now Mon-Sat 8am-9pm EST, Closed Sun
Credit Card TDD/TTY	+1 888 819 1918 Call now Mon-Sat 8am-9pm EST, Closed Sun
Customer Care
Main Support	+1 866 244 5687 Call now Daily 8am-10pm EST
Gift Card Services
Gift Card Balance Check	+1 888 892 3813 Call now Automated service available 24/7

Big Lots Customer Service Phone Number & Contact Information

How to Contact Big Lots

Big Lots Customer Service Phone Numbers

Big Lots Customer Service FAQ