Question 1

How do I contact Kohl's customer service?

Accepted Answer

You can contact Kohl's customer service for order or Kohls.com questions by calling +1 855 564 5705. Associates are available Monday through Saturday from 7 a.m. to 9 p.m. CT, and Sunday from 10 a.m. to 8 p.m. CT. You can also use the 24/7 live chat feature on the Kohl's website.

Question 2

What is the phone number for Kohl's Card and payment questions?

Accepted Answer

For questions regarding your Kohl's Card or payments, you can call +1 844 463 7013. This line is available 24 hours a day, 7 days a week.

Question 3

How can I get help with my Kohl's Rewards account?

Accepted Answer

If you need assistance with your Kohl's Rewards account, such as linking it to your Kohls.com shopping account or updating your phone number, you can call the Kohl's Rewards customer service line at +1 844 564 5704.

Question 4

Can I contact Kohl's customer service from abroad?

Accepted Answer

Yes, you can reach Kohl's customer service internationally by calling their standard support numbers like +1 855 564 5705, though international calling rates will apply depending on your phone carrier. Alternatively, you can use the live chat feature on Kohls.com for free online support.

Question 5

What is Kohl's return policy?

Accepted Answer

Kohl's offers a 'no hassle' return policy. Most items can be returned up to 180 days after purchase, with or without a receipt. Sephora at Kohl's purchases must be returned within 30 days in new or gently used condition. Returns can be made in-store at the Customer Service counter or by mail.

Question 6

How do I cancel or change my Kohls.com order?

Accepted Answer

You have a short window of time (usually 15 to 30 minutes) to cancel or change an order after it is placed. You can do this by logging into your Kohls.com account and viewing your recent orders. If the window has passed, you will need to return the items once they arrive.

Question 7

How do I track my Kohl's order?

Accepted Answer

You can track your order by logging into your Kohls.com account and navigating to your purchase history, or by using the tracking link provided in your shipping confirmation email.

Question 8

What should I do if my Kohl's Cash is lost or stolen?

Accepted Answer

If your Kohls.com shopping account and Kohl's Rewards account are linked, your Kohl's Cash is automatically added to your Kohl's Wallet online and in the app. If you still cannot find it, you can call Customer Service at +1 844 564 5704 or visit a store where an associate can look up your available Kohl's Cash.

Question 9

How do I return an Amazon order at Kohl's?

Accepted Answer

Kohl's accepts free, unpackaged returns for Amazon customers at most store locations. Simply initiate your return through your Amazon account, select Kohl's Dropoff, and bring the QR code provided by Amazon along with your item to the designated Amazon Returns counter inside the Kohl's store.

Question 10

How do I purchase corporate or fundraising gift cards?

Accepted Answer

For corporate and fundraising gift card inquiries, you can call +1 833 828 8036 or email kohlscorporategiftcards@cashstar.com.

Question 11

How can I call Kohl's Corporation customer service from another country?

Accepted Answer

If you need to call Kohl's Corporation from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Corporate & Fundraising Gift Cards	+1 833 828 8036 Call now Mon-Sat 7am-9pm, Sun 8am-9pm CST
Kohl's Card & Payment Questions	+1 844 463 7013 Call now 24/7
Kohl's Card Support	+1 800 564 5740 Call now Mon-Sat 7am-9pm, Sun 8am-9pm CST
Kohl's Rewards	+1 844 564 5704 Call now Mon-Sat 7am-9pm, Sun 8am-9pm CST
Order Support	+1 855 564 5705 Call now Mon-Sat 7am-9pm, Sun 8am-9pm CST
Headquarters
Corporate Office	+1 262 703 7000 Call now

Kohl's Corporation Customer Service Phone Number & Contact Information

How to Contact Kohl's Corporation

Kohl's Corporation Customer Service Phone Numbers

Kohl's Corporation Customer Service FAQ