Question 1

How do I contact Curb customer support?

Accepted Answer

You can contact Curb customer support via email at support@gocurb.com. For general inquiries or eFleet Access, you can also call +1 (718) 222-0600.

Question 2

What should I do if I left an item in a Curb vehicle?

Accepted Answer

If you've lost an item during a ride, you should submit a request by visiting Curb's Lost & Found page or by emailing lostandfound@gocurb.com. Provide your account information and details about the ride where the item was lost. The Curb team will then contact your driver to help locate the item.

Question 3

Why is there a temporary hold on my card after booking a ride?

Accepted Answer

A temporary hold is placed on your payment method at the time of booking to ensure sufficient funds are available to cover the cost of your ride. This is not an actual charge and is automatically voided if your ride is canceled. The hold is typically removed within 3 to 5 business days, depending on your bank or credit card company's policy.

Question 4

How can I reset my Curb app password?

Accepted Answer

You can reset your password directly from the Sign In screen within the Curb app. Ensure you enter the exact email address used to create your account, as the password reset email will only be sent to that address.

Question 5

Why did I get a charge from Curb when I didn't use the app?

Accepted Answer

Curb provides not only a mobile app but also backseat credit card machines in taxis across the US. You may see a charge from Curb if you used one of these machines to pay for a ride, even if you did not use the Curb app for booking.

Question 6

How can I dispute a charge from Curb Mobility?

Accepted Answer

To dispute an erroneous charge, first, review your trip history and receipts to confirm the charge is incorrect. Then, contact Curb Support quickly via the app or website to report the discrepancy. If the payment was made using the Curb app, contact support@gocurb.com. If it was made via a Curb-provided backseat credit card machine, contact cs@gocurb.com. You may also need to alert your card issuer for further investigation.

Question 7

How do I cancel a Curb ride?

Accepted Answer

Curb rides can typically be canceled directly through the Curb app. Please note that cancellation fees may apply if a driver has already been dispatched or is close to your pickup location.

Question 8

How can drivers contact Curb support?

Accepted Answer

Drivers can contact Curb support 24/7 by emailing driver_support@gocurb.com or by calling +1 (929) 259-8822. This number can also be used for inquiries regarding payments, adding stops, or scheduled rides.

Question 9

Does Curb offer wheelchair-accessible vehicles?

Accepted Answer

Yes, Curb Mobility manages wheelchair-accessible vehicle (WAV) taxicab dispatch services in certain cities, such as Chicago. Passengers in Chicago can request a WAV by calling +1 (888) 928-2227 (1-888-WAV-CABS) or by using the Curb app.

Question 10

How can I request a trip receipt?

Accepted Answer

You can request a trip receipt through the Curb platform, often via the app or by contacting rider support at support@gocurb.com.

Question 11

How can I call Curb Mobility customer service from another country?

Accepted Answer

If you need to call Curb Mobility from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Support (UK)
Customer Support	+44 333 666 1000 Call now
Driver Support
Driver Support	+1 929 259 8822 Call now 24/7
General Support (NYC)
Customer Support	+1 718 222 0600 Call now
Support
Customer Support	+1 888 432 7026 Call now 24/7 via App/Web
Wheelchair Accessible Vehicle (WAV) Dispatch - Chicago
WAV Dispatch	+1 888 928 2227 Call now

Curb Mobility Customer Service Phone Number & Contact Information

How to Contact Curb Mobility

Curb Mobility Customer Service Phone Numbers

Curb Mobility Customer Service FAQ