Question 1

How can I contact Getaround customer service?

Accepted Answer

For urgent issues during a trip, phone support is available through the Getaround app starting 1 hour before your rental begins until 1 hour after it ends. Simply open your rental in the app and tap 'Help' to call. For non-urgent inquiries or issues outside of a rental period, you must contact support via the Help Center or the contact page on the website.

Question 2

What is the cancellation policy for standard car rentals?

Accepted Answer

You can cancel your rental free of charge within 1 hour of booking. After that, if you cancel at least 48 hours before the rental starts, you will receive a full refund. If you cancel less than 48 hours before the start time, you will receive a 50% refund. Cancellations made after the rental was supposed to start are not eligible for a refund.

Question 3

What is the cancellation policy for campervans and motorhomes?

Accepted Answer

For campervans, motorhomes, and RVs, you can cancel free of charge within 1 hour of payment. If you cancel 14 days or more before the rental starts, you get a full refund. Canceling between 7 and 14 days before the start results in a 50% refund. If you cancel less than 7 days before the rental begins, no refund is provided.

Question 4

How do I request a refund for a canceled trip?

Accepted Answer

If your cancellation qualifies for a refund based on the policy, it will be processed automatically to your original payment method. If you need to contest a cancellation fee (for example, if the car did not match the listing or had a security issue), you must submit a refund request through the app within 24 hours of the cancellation by going to 'Your Rentals,' selecting the trip, and choosing the refund request option.

Question 5

What happens if the car owner cancels my reservation?

Accepted Answer

If the car owner cancels your booking, you will automatically receive a full refund to your original payment method. Getaround will also assist you in finding a replacement vehicle for your trip so your travel plans are not disrupted.

Question 6

How does Getaround's fuel policy work?

Accepted Answer

You are required to return the vehicle with the same amount of fuel it had at the start of the rental. If you return it with less fuel, you will be charged for the missing fuel plus an administrative refill fee. If you return the car with more fuel than when you picked it up, you can request a refund for the extra fuel via the rental page within two business days.

Question 7

What should I do if the rental car breaks down?

Accepted Answer

In the event of a breakdown, Getaround provides 24/7 roadside assistance. You can contact the roadside assistance team directly through the Getaround app by opening your active rental page and tapping the 'Help' button. They will guide you through the next steps and arrange towing or repairs if necessary.

Question 8

How do I report an incident, accident, or damage?

Accepted Answer

To report an incident or track an ongoing claim, you must log in to the Getaround website. Navigate to 'Your Rentals,' click on 'Incidents,' and select the relevant rental to file a report. Note that the detailed incident management page is currently accessible via the website rather than the mobile app.

Question 9

Can I extend my rental if I need the car longer?

Accepted Answer

Yes, you can extend your rental directly through the Getaround app, provided the car is available for the extended period and the owner approves the request. It is crucial to extend the rental before your original trip ends to avoid incurring late return penalties and to ensure your insurance coverage remains active.

Question 10

Where does Getaround currently operate?

Accepted Answer

Getaround operates exclusively in Europe, providing peer-to-peer carsharing services in France, Germany, Spain, Austria, Belgium, and Norway. The company ceased its United States operations in February 2025.

Question 11

How can I call Getaround customer service from another country?

Accepted Answer

If you need to call Getaround from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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