Question 1

How can I cancel my booking?

Accepted Answer

You can cancel your reservation free of charge up to 48 hours before the scheduled pick-up date and time by logging into the 'My Booking' page on the Economy Car Rentals website. If you cancel less than 48 hours prior to pick-up, a €50 cancellation fee will be retained, and the remaining amount will be refunded. No refunds are provided for 'No Shows' or if you fail to produce the correct documentation at pick-up.

Question 2

Can I modify my booking details, such as pick-up or drop-off times?

Accepted Answer

Yes, you can amend your booking details, including pick-up or drop-off times, through the 'My Booking' page on the website, provided the rental has not yet started. Any changes you make to your reservation may result in a change in the total rental price.

Question 3

Will I need to leave a deposit when I pick up the car?

Accepted Answer

Yes, when collecting the car, the main driver will be required to leave a deposit. This amount is typically temporarily blocked or charged on a credit card to cover potential damage or theft during the rental period. This is a standard practice with all car rental companies.

Question 4

How long does it take to get my deposit refunded after returning the car?

Accepted Answer

Once the car is returned without damage, the deposit amount will be released or refunded to the credit card. This transaction usually takes between 7 to 21 working days to appear, depending on your bank.

Question 5

What happens if I drop off the car later than the agreed time?

Accepted Answer

If you wish to drop off the car later than arranged on your voucher and the rental has not started, you can change the dates via the 'My Booking' page. However, once you have picked up the car, you should contact the car hire company directly to extend your booking. Dropping off the car later than arranged without prior modification may result in a late fee charged by the car hire company.

Question 6

What if I need to pick up or drop off the rental car outside of normal working hours?

Accepted Answer

During the booking procedure, you should select the exact pick-up and drop-off hours. The system will then display available cars from rental companies that provide service during those specified hours. If your plans change after booking, you can amend your reservation through the 'My Booking' page. Any extra charges applied for out-of-operating-hours service are typically included in the final prices displayed by Economy Car Rentals.

Question 7

What is the excess amount (deductible) and how does it work?

Accepted Answer

The excess amount is the maximum sum you are liable for in case of damage or theft of the car, even when Collision Damage Waiver (CDW) and Theft Protection are included. The exact excess amount is mentioned in the Terms and Conditions during the booking process and on your confirmation voucher. In the unfortunate event of damage or theft, you would pay this amount to the rental company. If you purchased Economy Car Rentals' Theft & Damage Excess Protection, you can then claim a refund of this amount from them.

Question 8

How do I claim a refund for the excess amount if I purchased protection from Economy Car Rentals?

Accepted Answer

All claims for excess amount refunds must be reported by email to Economy Car Rentals within 90 days of the rental ending. It is crucial to provide comprehensive documentation, including the original signed rental agreement, the car rental company's theft or damage report, a police report (if required), and evidence of payments deducted from your credit card.

Question 9

What are the driver requirements, such as age and license?

Accepted Answer

Most full driving licenses are accepted; provisional (learner's) licenses are not. While most car rental companies rent to individuals between 21 and 80 years old, specific age requirements can vary by company. If you are between 21-29 years old, a young driver fee may apply, which is typically included in the final prices shown by Economy Car Rentals. It is advisable to review the Terms and Conditions of your chosen vehicle for any specific details.

Question 10

How can I call Economy Car Rentals customer service from another country?

Accepted Answer

If you need to call Economy Car Rentals from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Support
Main Support	+30 281 081 2011 Call now 24/7
US/Canada Support	+1 347 809 6230 Call now 24/7

Economy Car Rentals Customer Service Phone Number & Contact Information

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Economy Car Rentals Customer Service Phone Numbers

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