Question 1

How can I contact Roku customer support?

Accepted Answer

You can contact Roku customer support by calling +1 816 272 8106. You can also visit support.roku.com to access live chat, troubleshooting guides, and community forums.

Question 2

Can I call Roku support from outside the US?

Accepted Answer

Yes, you can call the main support line at +1 816 272 8106 from abroad, though international calling rates may apply. Roku also offers online chat and support through their website which may be more convenient for international users.

Question 3

How do I request a refund for a Roku subscription?

Accepted Answer

Roku generally does not offer partial-term refunds for subscriptions. If you cancel a subscription, you will continue to have access until the end of your current billing cycle. For unrecognized charges or billing errors, you can contact Roku support for assistance.

Question 4

How do I cancel a subscription billed through Roku?

Accepted Answer

To cancel a subscription, go to my.roku.com/subscriptions and log into your account. You can also cancel directly from your Roku device by highlighting the channel, pressing the Star (*) button on your remote, and selecting 'Manage subscription'.

Question 5

What should I do if I don't recognize a charge from Roku?

Accepted Answer

If you see an unfamiliar charge, first check your purchase history at my.roku.com. If you still do not recognize the charge, it may be from a linked subscription or a family member's purchase. Contact Roku support at +1 816 272 8106 to dispute unauthorized charges.

Question 6

How do I get help with my Roku Smart Home devices?

Accepted Answer

For issues with Roku Smart Home products like cameras, doorbells, or smart plugs, you can visit the Roku Smart Home support page online or call the main customer service line at +1 816 272 8106 for technical assistance.

Question 7

What should I do if my Roku remote stops working?

Accepted Answer

First, try replacing the batteries. If it still doesn't work, you may need to re-pair the remote to your Roku device. You can find step-by-step pairing instructions on support.roku.com or use the free Roku mobile app as a temporary remote.

Question 8

How do I manage my Roku account settings?

Accepted Answer

You can manage your account settings, update payment methods, and view your linked devices by logging into your account at my.roku.com.

Question 9

Does Roku offer accessibility support?

Accepted Answer

Yes, Roku provides accessibility features like a screen reader, closed captioning, and voice search. For specific accessibility questions or feedback, you can email accessibility@roku.com or contact the main support line.

Question 10

Can I contact Roku via postal mail for billing issues?

Accepted Answer

No, Roku does not resolve billing or technical concerns via postal mail. All such inquiries should be directed to their online support portal, live chat, or customer service phone number.

Question 11

How can I call Roku customer service from another country?

Accepted Answer

If you need to call Roku from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Support & Corporate
Corporate Office	+1 408 556 9391 Call now Mon-Fri 8am-8pm PST
Customer Support	+1 816 272 8106 Call now Technical and setup assistance

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