Question 1

How can I contact Zipcar customer service?

Accepted Answer

You can reach Zipcar customer service 24/7 by calling their main support number at 1-866-4ZIPCAR (1-866-494-7227). Additionally, you can request help through the Zipcar mobile app by navigating to your Account and selecting 'Call Zipcar' or 'Chat', submit a support ticket via the online Help Center, or reach out via direct message on their official social media channels.

Question 2

How do I contact Zipcar if I am calling from abroad?

Accepted Answer

If you are traveling internationally and need assistance, you can still call the main US toll-free number at +1-866-494-7227. Please note that international calling rates may apply depending on your carrier. Alternatively, you can use the chat feature or submit a support ticket through the Zipcar mobile app using a Wi-Fi connection to avoid phone charges.

Question 3

What should I do if my reserved Zipcar is dirty, damaged, or low on fuel?

Accepted Answer

Before starting your trip, inspect the vehicle thoroughly. If you notice any damage, cleanliness issues, or if the fuel tank is below 1/4 full, report it immediately using the Zipcar app by going to the 'Drive' screen and selecting 'Report'. You can also call customer support to document the issue so you are not held responsible for previous damages or policy violations.

Question 4

How do I extend or cancel my Zipcar reservation?

Accepted Answer

You can modify, extend, or cancel your reservation directly through the Zipcar mobile app or website. To avoid cancellation fees, be sure to cancel well in advance according to your specific plan's policy. If you need to extend your trip while driving, do so before your original time expires to avoid late fees, provided the car hasn't been booked by another member.

Question 5

What is the procedure if I get into an accident while driving a Zipcar?

Accepted Answer

In the event of an accident, first ensure that everyone is safe and call local emergency services if necessary. You must obtain a police report for the incident. Afterward, immediately contact Zipcar customer service at +1-866-494-7227 to report the accident. Your account may be temporarily suspended while the incident is investigated.

Question 6

How do I request a vehicle with hand controls for accessibility?

Accepted Answer

Zipcar provides vehicles equipped with hand controls for members with disabilities. To request one, you must call Zipcar customer service directly. In major metropolitan markets, a 72-hour advance notice is generally required, though Zipcar will attempt to accommodate requests within 24 to 48 hours when possible.

Question 7

Are gas and insurance included in my Zipcar reservation?

Accepted Answer

Yes, every Zipcar reservation includes gas, mileage (up to a specific daily limit, typically 180 miles), and secondary insurance coverage. A fuel card is located inside the vehicle, usually in the sun visor, which you must use to refill the tank if it drops below 1/4 full before returning the car.

Question 8

Can a friend or family member drive the Zipcar I reserved?

Accepted Answer

Only the Zipcar member who made the reservation is authorized to drive the vehicle. Allowing a non-member to drive violates the terms of service and voids the insurance coverage. However, if your passenger is also an approved Zipcar member, they are permitted to drive during your reservation.

Question 9

How do I get a refund for a canceled trip or membership fee?

Accepted Answer

If you cancel your reservation within the allowed free-cancellation window, your refund will be processed automatically to your original payment method. For disputes, membership fee refunds, or other billing issues, you must submit a support ticket through the Help Center or call member services for assistance.

Question 10

What is the status of Zipcar's operations in the UK?

Accepted Answer

Zipcar officially ceased its operations in the United Kingdom in February 2026. UK members with active paid memberships as of January 1, 2026, are entitled to pro-rated refunds, which are being processed automatically. For any remaining account or refund inquiries, UK customers can contact the dedicated support team via email or their UK phone number.

Phone Line	Phone
Member Services
General Support	+1 866 494 7227 Call now 24/7
UK Support & Refunds
UK Customer Service	+44 333 240 9000 Call now 8am-8pm

Zipcar Customer Service Phone Number & Contact Information

How to Contact Zipcar

Zipcar Customer Service Phone Numbers

Zipcar Customer Service FAQ