Question 1

How can I contact Rentcars customer service from abroad?

Accepted Answer

You can reach Rentcars international customer support by calling +55 41 4042 1479 or +55 41 3152 9700. Customers in the US can call +1 332 600 6260. Additionally, you can email support@rentcars.com or use the 24/7 online chat feature available in the Help Center on their website and mobile app.

Question 2

What is the Rentcars cancellation policy?

Accepted Answer

Rentcars allows you to cancel your reservation online through the 'My Bookings' section of your account. Cancellations are generally free of charge if made before the rental company's specified deadline. However, if you cancel close to the pick-up time or after the pick-up time has passed, the rental company's specific retention rules and fees may apply.

Question 3

How do I request a refund for a canceled booking?

Accepted Answer

If your cancellation qualifies for a refund based on the rental company's policy, the refund will be processed automatically to your original payment method. The time it takes for the funds to appear in your account depends on your bank or credit card provider. For any disputes or refund inquiries, you can email support@rentcars.com.

Question 4

Can I modify my reservation after it has been confirmed?

Accepted Answer

Yes, you can modify your reservation details, such as pick-up dates or times, through the 'My Bookings' tab in your Rentcars account or via the online chat. Please note that changes are subject to vehicle availability, and the rental rate may be adjusted to reflect current prices. Modifications cannot be made after the scheduled pick-up time.

Question 5

What documents do I need to pick up my rental car?

Accepted Answer

To pick up your vehicle, you will generally need a valid driver's license held for at least two years, a physical credit card in the main driver's name with sufficient limit for the security deposit, and your Rentcars booking confirmation voucher. An International Driving Permit (IDP) may also be required depending on the destination country.

Question 6

How does the car rental security deposit work?

Accepted Answer

When you pick up your rental car, the rental company will place a hold on your credit card for the security deposit amount. This is not a charge but a temporary block to cover potential damages or extra fees. The hold is released when you return the vehicle in the same condition, though it may take a few days for your bank to process the release.

Question 7

What is included in the daily rental rate?

Accepted Answer

The daily rental rate on Rentcars typically includes unlimited mileage, basic vehicle protection (such as Collision Damage Waiver), and the rental company's administrative fees. Optional extras like child seats, GPS, or additional insurance coverages can be added during the booking process or at the rental desk for an extra charge.

Question 8

What should I do if I have an emergency or accident with the rental car?

Accepted Answer

In the event of an accident or emergency, you should immediately contact the local authorities to file a police report. Afterward, notify the car rental company using the emergency contact number provided on your rental agreement or confirmation voucher. They will guide you through the necessary procedures for vehicle replacement and insurance claims.

Question 9

Can I add an additional driver to my rental agreement?

Accepted Answer

Yes, you can usually add an additional driver to your rental agreement. This can be requested at the rental desk when picking up the vehicle. The additional driver must be present, meet the minimum age requirements, and present a valid driver's license. The rental company may charge a daily fee for each additional driver.

Question 10

How can I access or manage my Rentcars account?

Accepted Answer

You can manage your account by clicking on 'My Account' at the top of the Rentcars website or within the mobile app. From there, you can update your personal information, view your booking history, manage your RentRewards cashback balance, and access your reservation vouchers. If you forget your password, use the 'Forgot Password' link on the login page to reset it.

Question 11

How can I call Rentcars customer service from another country?

Accepted Answer

If you need to call Rentcars from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Support
International Support	+55 41 4042 1479 Call now Mon-Fri 7am-10pm, Sat-Sun 10am-8pm BRT
US Support	+1 332 600 6260 Call now Mon-Fri 7am-10pm, Sat-Sun 10am-8pm BRT

Rentcars Customer Service Phone Number & Contact Information

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