Question 1

How do I contact Starlink customer support?

Accepted Answer

Starlink does not have a general customer service phone number for most regions. Customers must log into their account on the Starlink website or app and submit a support ticket. Support is handled entirely online for most users.

Question 2

How can I contact support if I am calling from abroad?

Accepted Answer

While most global support is handled via online tickets, Starlink offers dedicated local phone numbers for a few specific countries, including Kenya (+254 20 389 3488), Nigeria (+234 800 123 5240), Kuwait (+965 2206 3823), Oman (+968 800 73267), and Qatar. If your country is not listed, you must use the online portal.

Question 3

What is Starlink's refund policy?

Accepted Answer

You can return your Starlink kit within 30 days of receipt for a full refund on the hardware. Once the kit is returned and inspected, refunds typically take 10 to 20 business days to appear in your account. Rented kits must also be returned within 30 days of cancellation to avoid being charged the full retail price.

Question 4

How do I cancel my Starlink service?

Accepted Answer

You can cancel your service at any time without cancellation fees. Log into your Starlink account, navigate to the 'Manage' section under your service plan, and select 'Cancel Service'. Your service will remain active until the end of your current billing cycle.

Question 5

Can I pack my Starlink kit in my baggage when traveling?

Accepted Answer

Yes, if you are on a Roam or Mobile plan, you can travel with your Starlink. The dish and router can be packed in checked baggage or cargo. It is highly recommended to use the official Starlink Travel Case to protect the equipment from damage during transit.

Question 6

What should I do if my Starlink kit is lost in transit?

Accepted Answer

If your Starlink kit is lost in transit or you are missing items from your order, log into your Starlink account and open a support ticket immediately so the support team can investigate with the courier and issue a replacement if necessary.

Question 7

How do I get account help if I am locked out?

Accepted Answer

If you cannot access your account, go to the Starlink login page and click 'Locked out?'. You can recover your account using your email address, phone number, or Starlink account number. If you still need help, use the account recovery form on the website.

Question 8

Can I pause my Starlink subscription?

Accepted Answer

Yes, but only if you are subscribed to a Roam (Mobile) plan. You can pause and un-pause your service at any time through the customer portal. Standard residential plans cannot be paused; they must be cancelled and reactivated later.

Question 9

How do I transfer my Starlink hardware to a new owner?

Accepted Answer

To transfer your hardware, your account must be active and the hardware paid in full. Cancel your current service, then use the 'Transfer' button in your account dashboard to release the dish. The new owner can then activate it using the dish's serial number.

Question 10

How can I call Starlink (SpaceX) customer service from another country?

Accepted Answer

If you need to call Starlink (SpaceX) from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
International Support
Kenya Support	+254 20 3893488 Call now
Kuwait Support	+965 2206 3823 Call now
Nigeria Support	+234 800 123 5240 Call now
Oman Support	+968 800 73267 Call now
Qatar Support	+974 800101281 Call now
SpaceX Corporate
Main Office	+1 310 363 6000 Call now Note: Starlink has no direct customer phone line

Starlink (SpaceX) Customer Service Phone Number & Contact Information

How to Contact Starlink (SpaceX)

Starlink (SpaceX) Customer Service Phone Numbers

Starlink (SpaceX) Customer Service FAQ