Question 1

How do I contact Uber customer support?

Accepted Answer

You can contact Uber support primarily through the 'Help' section in the Uber app or on help.uber.com. For emergencies during a ride, use the in-app Emergency Button or call the Critical Safety Line.

Question 2

Can I call Uber customer service from abroad?

Accepted Answer

Uber's phone support is generally region-specific. If you are traveling internationally, the best way to reach support is through the Uber app or website, which works globally as long as you have an internet connection.

Question 3

How do I request a refund for an Uber ride?

Accepted Answer

To request a refund, go to 'Your Trips' in the Uber app, select the trip in question, and choose 'I would like a refund' or report a specific issue like a poor route or incorrect fare. Uber will review the request and issue a refund if applicable.

Question 4

What is the cancellation policy for Uber rides?

Accepted Answer

You can cancel an Uber ride at any time. However, if you cancel after a certain timeframe (usually 2-5 minutes after the driver accepts) or if the driver has already arrived, you may be charged a cancellation fee to compensate the driver for their time.

Question 5

How do I report a lost item in an Uber?

Accepted Answer

The fastest way to recover a lost item is to contact your driver directly. Go to 'Your Trips' in the app, select the trip, tap 'Find Lost Item,' and then 'Contact driver about a lost item.' If the driver doesn't answer, you can leave a voicemail or contact Uber support through the app.

Question 6

How do I contact Uber Eats customer support?

Accepted Answer

For issues with an Uber Eats order, go to the 'Orders' tab in the Uber Eats app, select the order, and tap 'Help.' You can chat with support or call the Uber Eats customer service line for immediate assistance.

Question 7

What should I do if my Uber Eats order is missing items or incorrect?

Accepted Answer

If your order is incorrect or missing items, go to the 'Help' section in the Uber Eats app, select the specific order, and report the issue. Uber Eats typically offers a partial or full refund for missing or incorrect items.

Question 8

How do I update my payment method or billing information?

Accepted Answer

To update your payment method, open the Uber app, go to 'Account,' and select 'Wallet' or 'Payment.' From there, you can add, remove, or edit credit cards, debit cards, and other payment options like PayPal or Apple Pay.

Question 9

Can I book an Uber ride in advance?

Accepted Answer

Yes, you can schedule a ride up to 90 days in advance using the 'Reserve' feature in the Uber app. Simply enter your destination, tap the clock icon next to the 'Choose a ride' button, and select your desired date and time.

Question 10

How do I delete my Uber account?

Accepted Answer

To delete your account, go to 'Account' in the app, select 'Settings,' tap 'Privacy,' and then choose 'Delete Your Account.' You will need to verify your identity, and the account will be permanently deleted after a 30-day deactivation period.

Question 11

How can I call Uber customer service from another country?

Accepted Answer

If you need to call Uber from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
General Customer Service
Helpline	+1 800 593 7069 Call now
Reservations or Bookings
Ride Requests (New Zealand)	+64 800 468 237 Call now
Ride Requests (US)	+1 833 873 8237 Call now
Uber Eats Customer Support
Customer Support	+1 800 253 9377 Call now
Uber Eats Merchants & Restaurants
Australia Support	+61 1800 839 157 Call now
New Zealand Support	+64 800 398 742 Call now
US Support	+1 833 275 3287 Call now
User Support
Critical Safety Line	+1 800 285 6172 Call now Emergency support only

Uber Customer Service Phone Number & Contact Information

How to Contact Uber

Uber Customer Service Phone Numbers

Uber Customer Service FAQ