Question 1

How can I check in for my Avianca flight?

Accepted Answer

You can check in online through Avianca's website or mobile app to get your boarding pass quickly and save time at the airport.

Question 2

What is Avianca's baggage policy for carry-on items?

Accepted Answer

All Avianca fares, except Basic, include one free carry-on bag with maximum dimensions of 55 x 35 x 25 cm (22" x 14" x 10") including wheels and handles, and a maximum weight of 10 kg (22 lb). Additionally, all fares allow one free personal item (e.g., small backpack, purse, laptop bag) that must fit under the seat in front of you, with maximum dimensions of 45 x 35 x 20 cm (18" x 14" x 8").

Question 3

What are the checked baggage allowances for Avianca flights?

Accepted Answer

Checked baggage allowances vary by fare type. For Economy class, the maximum weight is typically 23 kg (50 lb), and for Business Class, it is 32 kg (70 lb). The maximum total linear dimensions (length + width + height) must not exceed 158 cm (62"). Classic, Flex, and Business fares usually include checked baggage.

Question 4

How can I request a refund for my Avianca ticket?

Accepted Answer

You can request a refund through the refund form on avianca.com using your booking code, ticket number, EMD, or Avianca credits. Refund conditions depend on your fare type. If you purchased your ticket through a travel agency, you must request the refund directly from them.

Question 5

What is Avianca's cancellation policy?

Accepted Answer

If you cancel your flight within 24 hours of purchase, you may receive a refund to your original payment method, provided the flight's scheduled departure is more than one week away. After 24 hours, refund eligibility depends on the fare type purchased, as some fares are non-refundable or may incur fees. For flights from and to the US, the 24-hour cancellation rule applies only to the ticket itself, not to extra services.

Question 6

What should I do if my baggage is delayed or lost?

Accepted Answer

If your baggage is delayed, you should file a claim within 48 hours of your arrival using the baggage self-management form on Avianca's website. You will need your original baggage tag, ticket, and travel document. For claims after 48 hours, you can complete a complaints form. You have a maximum of 21 days from your flight's end date to file a delayed baggage claim.

Question 7

How can I contact Avianca customer service?

Accepted Answer

You can contact Avianca customer service through various channels including their help center on the website, a virtual assistant named Vianca, WhatsApp, or by calling their contact center numbers specific to your region.

Question 8

What is LifeMiles and how does it work?

Accepted Answer

LifeMiles is Avianca's loyalty and frequent flyer program, allowing members to earn and redeem miles for flights with Avianca and other Star Alliance member airlines like United, Air Canada, or Lufthansa. You can earn miles by flying, using co-branded credit cards, or transferring points from major rewards programs.

Question 9

Can I make changes to my Avianca flight reservation?

Accepted Answer

Yes, you can make changes to your flight reservation prior to departure, but the specific conditions and any applicable fees depend on the fare type you purchased. You can manage your booking online or contact customer service for assistance.

Question 10

How can I call Avianca customer service from another country?

Accepted Answer

If you need to call Avianca from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility
Accessibility	+1 866 998 3357 Call now
Canada	+1 416 776 2663 Call now
Customer Service
Air Consumer Protection Division	+1 202 366 2220 Call now
Calls From Bogota or Cell Phones in Colombia	+57 601 3073940 Call now
Canada	+1 800 722 8222 Call now
Contact From Europe	+34 800 000 010 Call now
Costa Rica	+506 4002 3320 Call now
El Salvador	+503 2113 0483 Call now
For Air Travelers With Disabilities (Voice)	+1 800 778 4838 Call now
Germany	+49 89 55253357 Call now Monday to Friday 09:00 to 18:00
Global Assistance (Reservations, Changes, Cancellations)	+1 844 523 8011 Call now
Guatemala	+502 2314 0941 Call now
Honduras	+504 2262 0036 Call now
National Toll-Free Lines From Landline Numbers	+57 1 800 0189810 Call now
Nicaragua	+505 7517 5270 Call now
Panama (Contact Center)	+507 833 7665 Call now
Panama (National Toll-Free)	+507 800 203 5648 Call now
Travel Agencies Line	+57 1 800 0183098 Call now
United Kingdom	+44 800 026 0402 Call now
United States (Complaints/Customer Service)	+1 855 510 7629 Call now +1 866 418 2099 Call now
United States (General Customer Service)	+1 888 223 5555 Call now
United States (TDD)	+1 844 413 7044 Call now
WhatsApp	+57 311 4006797 Call now
Toll-Free Number
United States	+1 866 919 0081 Call now
United States (General Customer Service)	+1 800 284 2622 Call now 24 hours, 7 days

Avianca Customer Service Number, Support Phone & Contact Info

About Avianca & Customer Service

Avianca's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)