Question 1

How can I contact Avis or Budget customer service?

Accepted Answer

For general Avis customer service in the United States, you can call +1-800-352-7900. For Budget billing inquiries, dial +1-800-884-4096, and for Avis billing inquiries, call +1-800-959-3300. For international contact numbers, please refer to the 'Worldwide Telephone Numbers' section on the official Avis or Budget websites.

Question 2

How do I make a car rental reservation?

Accepted Answer

Reservations can be conveniently made online through the official websites of Avis, Budget, or Zipcar. If you prefer to book by phone in the United States, you can contact Avis Reservations directly at +1-800-633-3469.

Question 3

How can I modify or cancel an existing reservation?

Accepted Answer

To modify or cancel a reservation, you can typically do so online by visiting the respective brand's website (Avis.com or Budget.com) and accessing your booking using your confirmation number. For phone assistance, Avis Customer Service is available at +1-800-352-7900.

Question 4

What should I do if I need roadside assistance during my rental?

Accepted Answer

If you require emergency roadside assistance for an Avis rental in the United States, you can call +1-800-354-2847. This service operates 24 hours a day, 7 days a week.

Question 5

How can I obtain a copy of a past rental receipt?

Accepted Answer

You can usually retrieve a copy of your rental receipt by logging into your My Avis or My Budget account online. Alternatively, look for the 'Get e-Receipt' or 'Request Past Rentals' options on their respective homepages, where you will need to provide your reservation confirmation number or other rental details.

Question 6

How do I inquire about a refund for a prepaid rental?

Accepted Answer

If you have a prepaid rental and need to cancel before your scheduled pickup time, you can submit a refund request online. Avis typically processes these refunds within approximately 7 business days, crediting the amount back to the original payment method used.

Question 7

How can I update my loyalty program profile (e.g., Avis Preferred)?

Accepted Answer

You can update your Avis Preferred profile by logging into your My Avis account on the Avis website. For assistance with profile updates or to request a replacement Avis Charge card, you can contact Avis Customer Service at +1-866-842-5552, available Monday through Friday from 8:00 AM to 5:00 PM EST.

Question 8

What is the minimum age requirement to rent a car?

Accepted Answer

Generally, Avis rents to customers aged 21-24 who possess an Avis-honored credit card and a valid driver's license, although an underage surcharge typically applies. In certain locations, such as New York and Michigan, the minimum rental age can be 18, subject to specific surcharges. It is recommended to verify the age requirements and associated fees for your specific rental location before booking.

Question 9

What should I do if I left an item in my rental car?

Accepted Answer

If you believe you have left personal belongings in your rental vehicle, you should contact the Lost & Found department for the specific brand you rented from (Avis or Budget). Information and procedures for reporting lost items are usually available on their respective official websites.

Question 10

Does Avis Budget Group offer services for customers with disabilities?

Accepted Answer

Yes, Avis provides a comprehensive range of products and services designed for drivers and passengers with disabilities at no additional cost, as part of its Avis Cares® Program. This includes communication support for speech and hearing-impaired customers via TTY/TDD, and mobility scooter rentals are available at select locations through a partnership.

Phone Line	Phone
Avis Accessibility Support
TTY/TDD (Hearing Impaired)	+1 800 331 2323 Call now 24/7
Avis Account & Profile Support
Profile/Charge Card Inquiries	+1 866 842 5552 Call now Mon-Fri 8am-5pm EST
Avis Central Billing
Billing Inquiries	+1 800 959 3300 Call now Monday-Friday 8:00a.m.-5:00p.m. EST
Avis Customer Service
General Inquiry	+1 800 352 7900 Call now Mon-Sun 7:30am-7:30pm CST
Avis Reservations
New Reservations	+1 800 633 3469 Call now 24/7
Avis Roadside Assistance
Emergency Assistance	+1 800 354 2847 Call now 24/7
Budget Central Billing
Billing Inquiries	+1 800 884 4096 Call now Monday-Friday 8:00a.m.-5:00p.m. EST
Corporate Support
General Inquiry	+1 973 496 5000 Call now 24/7

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