Question 1

How can I track my Carhartt order?

Accepted Answer

Once your order has shipped, you will receive an email containing your tracking information. Alternatively, you can check your order status online by visiting the 'Order Lookup' section on the Carhartt website and entering your order number and email address.

Question 2

What is Carhartt's return policy for online purchases?

Accepted Answer

Carhartt.com orders can be returned within 180 days from the original purchase date, provided the items are in their original condition with all tags attached. Refunds are issued to the original method of payment, but original shipping costs are non-refundable. Please note that Carhartt WIP (Work In Progress) has a different return policy, typically with a 14-day return window and potential return fees.

Question 3

How long does it take to receive a refund after returning an item?

Accepted Answer

Refunds are generally processed within 3-5 business days after Carhartt's distribution center receives your returned items. Refunds for gift cards may take slightly longer, typically 5-7 business days, to be credited back to the original method of payment.

Question 4

Can I modify or cancel my order after it has been placed?

Accepted Answer

Due to Carhartt's swift order processing, it is generally not possible to modify shipping methods once an order is placed. If you need to cancel an order, especially for Carhartt Company Gear, it is recommended to contact customer service immediately at +18666981125.

Question 5

Does Carhartt offer international shipping?

Accepted Answer

The main Carhartt.com website ships to the United States and Canada. For customers in Europe, including the UK and countries within the Eurozone, you should visit the dedicated Carhartt European website to place an order.

Question 6

How can I contact Carhartt Customer Service?

Accepted Answer

You can reach Carhartt Customer Service by phone at +18008333118. They also offer a live chat option on their website and an email contact form for inquiries.

Question 7

What is Carhartt's warranty policy?

Accepted Answer

Carhartt stands by the quality and craftsmanship of its products. The warranty covers manufacturer defects but does not extend to damage resulting from normal wear and tear, misuse, neglect, or obvious abuse of the garment. For warranty claims, you typically need to provide photos of the item label and the defect, along with details on how the defect occurred.

Question 8

How do I reset my Carhartt.com account password?

Accepted Answer

To reset your password, go to the Carhartt website, click on 'Login,' and then select 'Forgot Password.' Enter the email address associated with your account, and you will receive a verification link via email to set a new password.

Question 9

Is it possible to personalize Carhartt gear?

Accepted Answer

Personalization of Carhartt gear for individual e-commerce customers is generally not available at this time. However, if you are interested in customization for business-to-business (B2B) purposes, you can inquire through the 'Company Gear' page on the Carhartt website.

Question 10

How can I call Carhartt customer service from another country?

Accepted Answer

If you need to call Carhartt from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Carhartt WIP Customer Service (Europe)
Main Support (Europe)	+49 7621 9661 Call now Mon-Fri 9am-5pm
Customer Support
Main Support	+1 800 833 3118 Call now Mon-Fri 8am-9pm, Sat 9am-6pm EST
Order Cancellation (Carhartt Company Gear)
Cancellation Support	+1 866 698 1125 Call now

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