Question 1

How can I contact Apple Support?

Accepted Answer

You can contact Apple Support through various channels, including by phone, online chat, or by scheduling a Genius Bar appointment at an Apple Retail Store. Specific phone numbers for your country or region are available on Apple's official support website, allowing you to speak with an Apple Advisor.

Question 2

What is Apple's return policy for products?

Accepted Answer

Apple generally offers a 14-calendar-day return window for most products purchased directly from Apple, whether online or at an Apple Store. To be eligible for a return, items must be in their original condition with all included parts, accessories, and packaging. Certain exceptions apply, such as opened software, electronic software downloads, or personalized items like engraved products.

Question 3

What does Apple's standard one-year limited warranty cover?

Accepted Answer

Apple's one-year limited warranty covers your Apple-branded hardware product against defects in materials and workmanship under normal use for one year from the date of original retail purchase. This typically includes hardware repairs and 90 days of complimentary technical support. It does not cover accidental damage, normal wear and tear, or damage caused by unauthorized repairs or misuse.

Question 4

How do I check the warranty status of my Apple product?

Accepted Answer

You can easily check the warranty status and coverage of your Apple device by visiting Apple's official 'Check Coverage' website. You will need to enter your device's serial number to get detailed information about its warranty and any additional coverage, such as AppleCare+.

Question 5

What are my options for getting my Apple device repaired?

Accepted Answer

To get your Apple device repaired, you can visit the Apple Support website or use the Apple Support app to schedule a repair. You can choose between making a Genius Bar appointment at an Apple Store for in-person service or utilizing Apple's mail-in repair service. Repairs are performed by Apple-trained technicians using genuine Apple parts.

Question 6

What should I do if I forget my Apple Account password or email address?

Accepted Answer

If you forget your Apple Account password, you can reset it by visiting your Apple ID account page. If you cannot recall the email address or phone number associated with your Apple Account, you can try to look it up by checking if you are signed into Apple services on your devices (like Settings on iPhone/iPad or System Settings on Mac) or by searching your email inboxes for communications from Apple.

Question 7

How can I get help with billing issues or subscriptions from Apple?

Accepted Answer

For assistance with charges from apple.com/bill, you can sign in to your Apple Account to view your purchase history, request refunds for eligible items, or manage and cancel subscriptions. If you are part of a Family Sharing group, the family organizer can also review purchases made by family members.

Question 8

Does Apple offer specialized support for accessibility features?

Accepted Answer

Yes, Apple provides dedicated support for customers using accessibility features on their products. You can contact Apple Accessibility Support by phone or chat, or seek assistance in person at an Apple Store. Specific accessibility support phone numbers are available for various regions on Apple's official accessibility support page.

Question 9

What is an Apple Account?

Accepted Answer

An Apple Account, formerly known as Apple ID, is your personal account that grants you access to all Apple services and ensures seamless integration across your Apple devices. It is essential for using services like the App Store, iCloud, Apple Music, iMessage, and FaceTime, and for managing your personal data, purchases, and subscriptions.

Question 10

Can I perform self-service repairs on my Apple device?

Accepted Answer

Apple has expanded its official Self Service Repair program, which allows users to perform certain repairs on their devices. This program provides access to detailed repair manuals, genuine Apple parts, and specialized tools for select iPhone, MacBook, and iPad models, enabling customers to undertake repairs themselves.

Question 11

How can I call Apple customer service from another country?

Accepted Answer

If you need to call Apple from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Apple Accessibility Support
Australia	+61 1300 365 083 Call now English only
China mainland	+86 400 619 8141 Call now Mandarin only
United Kingdom	+44 800 048 0754 Call now English only
United States	+1 877 204 3930 Call now English only
Apple Business & Enterprise
Business Support (US)	+1 800 854 3680 Call now Mon-Fri 8am-8pm EST
Education Support (US)	+1 800 800 2775 Call now Mon-Fri 8am-8pm EST
Apple Business Sales (UK)
United Kingdom	+44 800 058 2222 Call now Mon-Fri 8am-8pm, Sat-Sun 9am-6pm
Apple Card Support
Goldman Sachs (US)	+1 877 255 5923 Call now 24/7
Apple Enterprise Sales (US)
United States	+1 877 412 7753 Call now
Apple Government Sales (US)
United States	+1 877 418 2573 Call now
Apple Online Store & Sales (UK)
United Kingdom	+44 800 048 0408 Call now Mon-Fri 8am-8pm, Sat-Sun 9am-6pm
Apple Online Store & Sales (US)
United States	+1 800 692 7753 Call now
Technical Support & Customer Service
Australia	+61 1300 321 456 Call now Daily 8am-11pm CST
Brazil	+55 800 761 0880 Call now Daily 8am-11pm CST
Canada	+1 800 263 3394 Call now Daily 8am-11pm CST
China	+86 400 666 8800 Call now Daily 8am-11pm CST
France	+33 805 54 00 03 Call now Daily 8am-11pm CST
Germany	+49 800 6645451 Call now Daily 8am-11pm CST
India	0008001009009 Call now Daily 8am-11pm CST
Japan	+81 120 277 535 Call now Daily 8am-11pm CST
United Kingdom	+44 800 107 6285 Call now Daily 8am-11pm CST
United States	+1 800 275 2273 Call now Daily 8am-11pm CST

Apple Customer Service Phone Number & Contact Information

How to Contact Apple

Apple Customer Service Phone Numbers

Apple Customer Service FAQ